Frequently Asked Questions

How long will it take to get a hand painted portrait?

Expected turnaround time is 4-5 weeks, this can be longer at busier periods, e.g. Christmas. If you have a specific date in mind as long as it is over 4 weeks into the future we will endeavour to produce for your special occasion.  After an order is placed, we will update you once a week on the status of the order. We do not offer expedited service. If we offered a faster service, we’d have to sacrifice quality, this is not something we are willing to do.


What options are available for paying for my order?

We accept payment by cash, cheque and bank transfer, orders will be started on once funds are in our bank account or cheque has cleared.


What types of files do you accept?

We can accept photographs in a number of popular formats (.jpeg, .png, .gif, .bmp, .tiff). Don’t worry about the file size, the larger the better. A large picture will allow me to better see the details and intricacies need to create an incredible finished portrait.
If you send us a poor quality photo, it will be difficult for our artist to produce a high quality portrait for you.


My photograph is not in a digital format. What can I do?

We can accept photos that are not damaged or creased in their original format or you can take a photo of the original and email that to us


I can’t decide which photograph will make a better portrait. Can you help?

Of course we can! Simply send us the photographs that you are considering. We will have an artist look over your submissions, and can make a recommendation on which photo would make a better portrait, and why.


Can two (or more) photographs be combined to make one portrait?

Yes, in many cases our artist can combine multiple photos to create one beautiful portrait.